During some test reviews , I have encountered the following issue . I was dealing with one UCCX script which must call agent in different location and I was receiving some beeps before to jump in the default script ‘Sorry we are experiencing ….’ .
It was happening only when agents were logged. After looking more deeply , it was impossible to set up an agent in a ready mode at the remote location , they were in a reserved mode.
After some investiguations, I saw that I have forgotten to remove the location bandwidth restriction to test the AAR functionality . So I was hitting the fact that my ICD applications can’t dial any remote agents due to a lack of bandwidth. Removing this restriction of bandwidth has resolved the issue.
But my question was then to see how we can correct this as AAR was configured on my agent phones and you can also specify AAR group under your CTI configurations.
The result is there even if you have the opportunity to configure AAR under your CTI ports . It will not succeed as it is a limitation of UCCX.
So don’t rely on AAR to save your call center script for remote agents!!!